baji365 live Privacy Policy

baji365 live is an online gaming and betting platform operated for users in Bangladesh. This privacy policy applies to all personal information collected through the baji365live.cam website and mobile app.

By accessing our services or registering an account, you consent to the processing of your information as described in this document. This privacy policy is an integral part of our Terms and Conditions and both documents must be read together.

This policy applies only to baji365 live's own platform. Third-party websites, payment providers, or game developers may have their own privacy policies, for which we are not responsible.

baji365 live collects information in various ways. This information falls into two main categories: data provided directly by the user, and data collected automatically while using the platform.

2.1 Directly Provided Information

Information you provide during account registration, identity verification, or when contacting customer support:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Username and password (stored in encrypted form)
• Payment account details — bKash, Nagad, Rocket, or Upay number
• Identity document details (National ID or passport — when verification is required)

2.2 Automatically Collected Information

When you access the platform, the following information is collected automatically:

• IP address and device type
• Browser type, language settings, and operating system
• Time of site access, pages visited, and session duration
• Gaming history, betting activity, and transaction records
• Cookies and similar tracking technologies (details in section 5)

2.3 Information Received from Third Parties

For fraud prevention and identity verification purposes, baji365 live may in certain cases collect information from payment providers or identity verification services. This information is used solely to ensure security.

baji365 live uses collected information for specific and legitimate purposes. The main purposes are listed below:

• Account management: To handle registration, login, password recovery, and profile update processes.
• Financial transactions: To process deposits and withdrawals, verify transactions, and maintain records.
• Service improvement: To analyse user experience and improve the quality of the platform.
• Customer support: To assist with resolving your issues via live chat and email.
• Security assurance: To prevent fraud, money laundering, and unauthorised access.
• Relevant communications: To keep you informed about bonuses, promotions, or important account-related matters.
• Responsible gaming: To monitor user gaming behaviour and provide responsible gaming tools when needed.

baji365 live may share information with third parties in specific circumstances. However, such sharing is always controlled and purpose-limited.

4.1 Service Providers

Necessary information is shared with mobile financial services such as bKash, Nagad, Rocket, and Upay for payment processing. Each of these providers follows its own data protection policy.

4.2 Technology Partners

Game studios including Evolution, Pragmatic Play Live, PG Soft, and JILI are connected to the platform for game operations. They may access the minimum information necessary to run the games.

4.3 Legal Obligations

Information may be provided where required to comply with valid requests from law enforcement agencies or court orders. In such situations, we supply only the information that is legally required.

Cookies and similar technologies are used on the baji365 live website. These are small data files stored in your browser that help the site function properly and improve the user experience.

5.1 Types of Cookies

• Essential cookies: Required to maintain login sessions, perform security checks, and enable core functionality — the site cannot work properly without these.
• Functional cookies: Used for language preferences, display settings, and personalised experience.
• Analytical cookies: Used to analyse user behaviour and monitor site performance — data is collected anonymously.

5.2 Cookie Controls

You can disable cookies from your browser settings. However, please note that disabling essential cookies will prevent you from using certain core features of the platform, such as logging in or making transactions.

baji365 live uses industry-standard technology to protect user data. All sensitive information is stored and transmitted in encrypted form.

6.1 Technical Safeguards

• All data transfers are secured through SSL encryption
• Password hashing technology is used — no one can view the actual password
• Regular security audits and vulnerability assessments are conducted
• Automated detection of suspicious activity
• Restricted staff access — only necessary team members can view data

6.2 Retention Period

All data is retained while the account is active. Even after an account is closed, financial transaction records are kept for a specified period as required by law. After that period, data is securely deleted.

baji365 live respects users' rights regarding their data. Your main rights are described below:

• Right of access: You may request to know what information is held in your account.
• Right to rectification: You may request correction of inaccurate or incomplete information.
• Right to erasure: In certain circumstances you may request deletion of your data, subject to legal obligations.
• Right to object to processing: You may object to the processing of your data for specific purposes.
• Data portability: You may request a copy of your data in a machine-readable format.
• Withdrawal of marketing communications: You may stop receiving promotional messages at any time.

To exercise any of these rights, please contact our customer support team. We generally respond to requests within 30 days. For complex or multiple requests, this period may be extended.

To learn more about the rules for using our platform, you can read the About Us page, which covers baji365 live's operations and approach in detail.

baji365 live is an adults-only platform. This service is for persons aged 21 or above only.

We do not intentionally collect information from anyone under the age of 21. Age is verified during the registration process. If we become aware that a minor has created an account, that account will be closed immediately and the collected information will be deleted.

baji365 live reserves the right to change or update this privacy policy as needed. The policy may be updated due to service improvements, technical changes, or new legal requirements.

If any significant changes are made, we will notify users by email or through the platform. Continued use of the service after changes are made will be considered acceptance of the updated policy.

For any questions related to this policy, please visit our FAQ page, where many topics about using the platform are covered in detail.

If you have any questions about this privacy policy or any requests regarding your information, please reach out to us through the channels below. Our customer support team is available 24/7, seven days a week, in both Bengali and English.

If you have any complaints related to data protection, please contact our customer support first. We will try to resolve the matter within a reasonable time.